Terms and Conditions
Booking and Rescheduling:
Hit the Books arranges tutoring sessions based on the availability of the student(s) provided in the email(s) that the student(s) send to Hit the Books. Rescheduling is restricted. Any request for changing the date and/or time of a 1-to-1 tutoring session will be considered an acceptable request for rescheduling only if Hit the Books receives the request with an acceptable prior notice, which is 24 hours prior to the sessions on weekdays, 48 hours for weekend sessions and by 6:00 PM of the previous Friday for Monday sessions. The student needs to receive a confirmation by email. Otherwise, regular complete charges will apply for the sessions, due to cancellation with a short notice or without prior notice. Determined by Hit the Books, for an emergency situation, only if it is considered necessary, Hit the Books may or may not offer one hour of credit of a lost session due to an emergency. Tutors are only responsible for academic concerns and will NOT be able to help you with scheduling and rescheduling requests. The administration office is responsible for scheduling or rescheduling requests.
An Admin Fee will apply for any rescheduling that is confirmed in time, with an acceptable prior notice.
Minimum Admin Fee: $12.50 + tax
Minimum Admin Fee is available for a limited number of times for each Study Package, for the convenience of Hit the Books students and in case they have no choice but to reschedule their sessions:
For Study Packages that have 12 sessions and more, Rescheduling with the Minimum Admin Fee is available ONLY for three times.
For Study Packages that have 8 to 11 sessions, Rescheduling with the Minimum Admin Fee is available ONLY for two times.
For Study Packages that have 2 to 7 sessions, Rescheduling with the Minimum Admin Fee is available ONLY for one time.
Regular Admin Fee: $16.50 + tax
Regular Admin Fee will apply after the above-mentioned numbers of Rescheduling with an acceptable prior notice.
Rescheduling is not available for students in Mini-Group (3-7 students) or Group (8-20 students) sessions. If the admin team exceptionally needs to cancel a session, we will let all group members know in advance and send the rescheduled date and time based on the availability of the Mini-Group or Group.
Study Packages and Tutoring Sessions:
Each study package (including proofreading packages) is for one course only, and within one academic semester. Tutoring sessions are 2 hours each.* There will be no refund for study packages or trial sessions unless Hit the Books cancels a registration or a trial session due to internal affairs, such as a lack of appropriate tutor(s). In case of cancellation of a study package or a trial session by the student(s), Hit the Books may or may not offer the student(s) certain credit(s) that can be used for other services or study packages at Hit the Books within the same or following semester. Administration fees and other restrictions may apply. GST and QST taxes will be added to the rates of the tutoring sessions offered at Hit the Books, with the exception of Primary and High School tutorials, which are tax–free.
*1.5 hour sessions are available for high school students upon request. An admin fee will be added to the total for each extra session this produces. For example, 12 2-hour sessions will become 16 1.5-hour sessions, while 4 admin fees will be added for the extra sessions.
Reducing or Cancelling Sessions in a Package:
If the student cancels or reduces the number of sessions in a package, we may offer credit or reimbursement, subtracting the number of the rescheduled/canceled sessions (up to a maximum of 4 admin fees). Eligibility for this option will be determined by Hit the Books.
Have Any Questions?
Contact us if you have any questions.
TPS (GST): 838 116 390 RT0001 TVQ (QST): 122 190 3613 TQ0001