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UNIVERSITY / CEGEP
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GRADUATE STUDIES

Cancellation and Rescheduling

Rescheduling for One-to-One Sessions

Rescheduling is restricted both for students and tutors. Once a session is booked, the time and room are reserved, and the tutor is engaged for that time slot. To make sure our online and in-person classes are available to students who need them, we encourage you to keep all your sessions when possible.

Should you need to reschedule your session due to emergency, Hit the Books needs to receive the request minimum 24 hours prior to the sessions on weekdays, 48 hours for weekend sessions and by 6:00 PM of the previous Friday for Monday sessions.

Rescheduling fees:

An Admin Fee will apply for any rescheduling that is confirmed in time, with an acceptable prior notice.

Minimum Admin Fee: $12.50 + tax

The Minimum Admin Fee is a reduced fee provided as a good gesture for a limited number of times in each Study Package.

For Study Packages that have 12 sessions and more, Rescheduling with the Minimum Admin Fee is available ONLY for three times.

For Study Packages that have 8 to 11 sessions, Rescheduling with the Minimum Admin Fee is available ONLY for two times.

For Study Packages that have 2 to 7 sessions, Rescheduling with the Minimum Admin Fee is available ONLY for one time.

Regular Admin Fee: $16.50 + tax

Regular Admin Fee will apply after the above-mentioned numbers of Reschedulings with an acceptable prior notice.

Mini-Group and Group Classes

Rescheduling is not available for students in Mini-Group (2-3 or 4-10 students) and Group (11-20 students) classes. If the administration office exceptionally needs to cancel a session, we will let all group members know in advance and send the rescheduled date and time based on the availability of the Mini-Group or Group.

Short Notice Cancellation:

Any request for changing the date and/or time of a 1-to-1 tutoring session will be considered an acceptable request for rescheduling only if Hit the Books receives the request with an acceptable prior notice. Acceptable prior notice is 24 hours prior to the sessions on weekdays, 48 hours for weekend sessions and by 6:00 PM of the previous Friday for Monday sessions. The student needs to receive a confirmation by email that Hit the Books has received the request. Otherwise, the session will be considered cancelled without acceptable prior notice which has neither a refund nor a rescheduling option. Determined by Hit the Books, for an emergency situation, only if the cancellation is considered necessary, Hit the Books may or may not offer one hour of credit of a lost session due to an emergency.

For more information, please review our Terms and Conditions.

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HIGH SCHOOL
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LANGUAGE SCHOOL
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