Cancellation and Rescheduling
>> Rescheduling is Restricted:
Rescheduling is restricted due to the availability of our tutors, the limited number of students each tutor accepts, and the availabilities of classes/study rooms. Once a session is booked, other students lose the opportunity to book the same time slot.
Should you need to reschedule your session due to emergency, Hit the Books needs to receive the request minimum 24 hours prior to the sessions on weekdays, 48 hours for weekend sessions and by 6:00 PM of the previous Friday for Monday sessions.
To help us stay organized and avoid paying unnecessary fees, we encourage you to keep your session(s) as they are scheduled.
An Admin Fee will apply for any rescheduling that is confirmed in time, with an acceptable prior notice.
Minimum Admin Fee: $12.50 + tax
Minimum Admin Fee is available for a limited number of times for each Study Package, for the convenience of Hit the Books students and in case they have no choice but to reschedule their sessions:
For Study Packages that have 12 sessions and more, Rescheduling with the Minimum Admin Fee is available ONLY for three times.
For Study Packages that have 8 to 11 sessions, Rescheduling with the Minimum Admin Fee is available ONLY for two times.
For Study Packages that have 2 to 7 sessions, Rescheduling with the Minimum Admin Fee is available ONLY for one time.
Regular Admin Fee: $16.50 + tax
Regular Admin Fee will apply after the above-mentioned numbers of Reschedulings with an acceptable prior notice.
Rescheduling is not available for students in Mini-Group (3-7 students) or Group (8-20 students) sessions. If the admin team exceptionally needs to cancel a session, we will let all group members know in advance and send the rescheduled date and time based on the availability of the Mini-Group or Group.
Short Notice Cancellation:
Any request for changing the date and/or time of a 1-to-1 tutoring session will be considered an acceptable request for rescheduling only if Hit the Books receives the request with an acceptable prior notice. Acceptable prior notice is 24 hours prior to the sessions on weekdays, 48 hours for weekend sessions and by 6:00 PM of the previous Friday for Monday sessions. The student needs to receive a confirmation by email that Hit the Books has received the request. Otherwise, the session will be considered cancelled without acceptable prior notice which has neither a refund nor a rescheduling option. Determined by Hit the Books, for an emergency situation, only if the cancellation is considered necessary, Hit the Books may or may not offer one hour of credit of a lost session due to an emergency.
For more information, please review our Terms and Conditions.